Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, comfortable and easy to wear.
Seller well doneThe goods are true!
Quality is not bad. Slightly did not guess with the size, large.
Garnyi mitts are not the same as the floor once I lock. Glory to Ukraine! Ukraine will be all!
Garmy sleeves. Gumovi lining on the jokes. Зручні. The stink is not her insulation, that's Hiba litño/osinnet variant.
Came on time and in good condition.
Gloves are good. This is already the third pair, ordered different colors. Quality norms. At me paws big Took XL approached all norms. I recommend to buy. And this store.
Super, only for some reason, the right does not climb, took XL. Maybe I just have big paws. XS... I bought gloves with fingers of the same size, everything was fine, and without fingers is not enough on one hand, maybe sewing can just be so lucky for me. Quality is good, I recommend it.
See Garno. On the stream to sit down. Rosemir trema brathi
Very well made and complies with what has the ad, just thought through small
It looks like norms. Threads do not stick out. How long will they serve, let's see.
Gloves are good, but small size. I took the largest size.
Yes, the product on appearance is not bad at all, but with the size did not guess, everything was done according to the measurement table, bought L, I always had M, so black, and the green is just right, although they are both L, China that you will do that
Product appears to have great quality… arrived fast! The following measures served perfectly
Gloves lights came less than a month of the store recommend
Demi-season gloves
Quite liked sleeve arrived in good time, but only a remark she fades very fast and handle sweat smell.
Cool gloves. Quality acceptable.
It's okay, I just thought the material would be thicker. Spring, autumn in Siberia can be worn.
Gloves very good quality, convenient and comfortable to wear. Super made and very fast shipping. Recommend!
Neochensky, but will go
Excellent quality, everything is well stitched. Let's see how they behave in the case
Good size and comfortable
RecommendedShop super recommended combined shipment super fast5 Star perfect packaging
We drove for a long, one and a half months. Reodically, the parcel was not tracked, the store sent the goods quickly, answered the messages. There are no complaints to the goods and the seller