Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came before the declared deadline, for this thank you very much. the truth expected a more powerful impact, but it can be seen to be worth the money paid.
Though I've merely had this product for two days 3 weeks I'm quite overjoyed with it. This was a good deal. I bought it for my my friend's birthday. We were both inspired with the quality of theitem. The parcel actually came soon and I was quite glad. Heating Electric Neck Massager way outdid my foresights. I would categorically recommend this Heating Electric Neck Massager. Love it so much I am already planning to buy more.
Bought a brand new Heating Electric Neck Massager from this shop. Awesome!
Great quality + fast shipping and delivery time. I really satisfied.
quality as expected. i surely reccommend
Доставка 2 недели, на вид качество хорошее, ещё не тестил...
this is really a catch!
Good quality and fast delivery
even better than i expected!
is of the best deals I made recently. Thanks to the store!
The device came in three weeks, packed well, can be seen in the photo. In the kit there are no batteries, inserted-works, different modes, all OK, thanks to the store!
Neat and fast shipping. All we have to do is try.
matches the picture in full. i'm pleased
the best part is free shipping, definitely. though the product itself is nice af as well
Good quality and fast delivery. Recommend this store.
Quality of product even better than expected. I totally recommend this store!
nice quality for the money paid
The usual pulse massager, I thought it would be vibration, but no, in the reviews it was written, when I already bought, nonsense, but I put 5 stars on the phone.
certainly a good purchase
nothing is missing. quality optimal. arrived within terms.
Exactly as the picture really very well I recommend
Cool thing, in Ukraine came in 2.5 weeks, you can take
i really enjoy it. nice store. thank u
thank you! quality is good! I like it!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!