Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I write exactly in these gloves, the sensor reacts very well. Gloves are very comfortable in the hands sit The seams are even the quality of the materials are very good. Also put a gift store, for this special thanks!
Gloves version 2. XL for size 9/9,5 approached. Made well, the screen of the smart touch reacts. As the first or spare is their purpose)
The quality is very good. I’m satisfied with my purchase. I recommend the store.
Very decent gloves, I liked. I will still order in this store.
Looking at the body chart, we got two pieces and we got the full satellite. Seller shipped very fast. Because I paid the customs tax during the order, no additional charges arose. The glove has protection at one point. I think it can be used in hot weather with filament structure.
Voronezh came for a week Goods quality is good Take on size larger After riding in the rain and with the ears on the battery sat down.
recibido rápido, exacto a la descripción, relación calidad precio muy buena.
It took 12 days to reach Israel. Corresponds to the description and price
Super, I really liked it, for my money are very good!
stitching is not good.
Gloves are good! Bones in place! Come quickly! Put as a gift carabiner! Take it safely!!!
un poco demorados pero no por culpa del vendedor. se ven de buena calidad
Good can't evaluate the durability yet, but can you see that is very well made and polished. Looks tough. Am satisfied with the product. Bought in size XL and put on fair, had asked a smaller would not. Recommend both the product as the store!
Good quality, comfortable, beautiful and efficient! Delivery on time. Indicate all!
The parcel came quickly, on the left glove, the index finger is curvently sewn, but it's not critic, in general, the gloves are satisfied. I recommend the producer!!!