We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes are excellent in quality, made of fabric, but after reading previous reviews that they are small, they fell on the floor size larger, and they came huge
Corresponds to the description!
Shoes came quickly, the quality is not bad. But they did not fit the fullness of the leg. For me were wide. At its 37 foot size took 7, but it was possible to take on a larger size.
super !!!! je recommande
thank you store. comfortable
In view of the price the report is very correct. Shoes very comfortable, very flexible with good cushioning. We feel like wearing slippers. Nice gold color too. I recommend it. For a 39 in Europe it takes a 9 (or a 41). The instructions of the store are useful. And for 11 th...
Envío rápido, tamaño adecuado a la tabla de medidas , yo pedí 23 cm talla 36. Para el precio es excelente zapato
Cool, a little tugovat strap-I'll make another hole myself. But it seems to me that the heel is not 7 cm, the sticker on it is 5. well, if you measure it like 7. In general you expected that they will be higher. You could take a smaller size.
не идеальны, но сойдёт для тренировок, +цена очень низкая продавец супер, заказала чёрные но передумала продавец прислал тебя что попросила он чудо
good shoes, parcel came quickly, well packed, store is reliable, thank you very much
I loved it, as described, fast delivery
Vraiment très confortable et à la bonne taille !
Everything came up, the only thing for me is wide in the foot
Shoes came quickly. Only 2 weeks before Vologda. Correspond to the description. At 36 size 5 came up perfectly. Thank you store.
Very fast delivery and very good store. Everything is OK. Perfect!!!
Very comfortable shoe, perfect for dancing, the material is perfect for not pulling blisters at your feet, I'm sure I'll buy them again.
As in description, comfortable and very pretty.
Excellent shoes for their price. On foot 22,5 took 4,5.
They 've come very fast, all right with the description. Good store
For your money, not bad shoes. Slightly wide, but I think not critical! At 38 took 24.5, not enough just a little, but if I took a larger size, then they would be too big! I think it will be convenient to dance
Good Goods. Everything came up. Only sent Not immediately, but when the correspondence with the store all settled.
Excellent shoes, size in size. Came in three weeks
They look not bad, fit in size
Туфлями довольны, заказываем уже 2 раз. Продавцу спасибо! Рекомендую)