Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
j'adore la couleur !
Very nice and surprisingly comfortable but-I received different fashion than zamawiałam. Not odsyłam because Agrees to color and size
Shoes are happy. Definitely not malomerki. The delivery was neat and on time.
I took the shoes, took the city, ale yakshchto for dancing that is cracked brother-in-law. I recommend this product
Parfait !
Nice shoes. On a medium wide 24.5cm foot fit very well. It was comfortable to dance in them.
I liked the shoes. They smelled a little glue. I tried them yesterday. It was convenient. The only thing that they are designed for a narrow leg. When I saw them, I thought I could not wear it. I could put it on, even the whole thing was fine. But still I would like the sole a little wider. The order waited a long time. The parcel went for a month.
As in description, comfortable and very pretty.
Very Good.THX.
Niezwykle wygodne buty, lekkie i dobrze dopasowujące się do stopy. Rozmiar 8 pasuje na eur 39. Czuję że to nie jest moja ostatnia para butów od tego sprzedawcy.
Parfait, confortable.
szybka wysyłka, buty stabilne i naprawdę wyglądają super ;)! Natomiast nie trafiłam z rozmiarem, sugerowałam się feebackami, a nie tym, iż mam 39, a w pl kupuje obcasy 38. Przez to są mega luźne. Zamowilam drugie, 38 rozmiar, bo warto :)
Very beautiful and comfortable. Quick delivery time
Excellent shoes for their price. On foot 22,5 took 4,5.
In the city of Astana ordered November 29. Arrived on December 20th. Although were due on January 19th. Thank you for fast delivery and quality goods for such a cost. Since I have a wide foot with a bone, that's it. Next time I'll buy black with rhinestones.
They 've come very fast, all right with the description. Good store
Excellent shoes, wife really liked, quality at altitude for such money, fast delivery 2 weeks straight home brought, I advise the store
Very cool, jestrm mile zaskoczona, not spodziewałam Sie stainless bedą so good. Recommend sprzedawce. Next after 5 weeks.
очень быстрая доставка. товар соответствует ожиданиям и цене.
I've ordered size 8,5 - it fits for 39 Quality is good, delivered in 3 weeks
Thank you for the Lovely Black Ballroom Dance Shoes. Very Nice. Thank you .
Cool
Small size
I ordered a guy for my mother, I fit well in size, only they sit a little tight.
In Russian 38 perfectly fit, the quality is excellent, satin, look beautiful, thank you!!! 18 days delivery!