Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice bottle. Quality, comfortable. All as ordered. I recommend both the product and the store.
A good bottle, we order for the second time. Nothing smells, pleasant to the touch, beautiful color and well packed. Came to Chelyabinsk for three weeks
The bottle is excellent. The lid reclines when you press the button. Plastic is pleasant, does not slip even in a wet hand. Plus a hand strap. There is no smell at all. It looks all very stylish. Sorry did not order two at once, or even three, I feel will take away relatives. It was packed on five with a plus-in PU plastic and in a box. Recommend.
Perfecto
As always 5
Better than expected
Good qulity. No foreign smells. Plastic quality. Packing is great. Delivery fast
Very good quality I liked... Fast delivery 20 days
Very nice
Got the bottles. All OK. Quality is good. Shipping and delivery is very fast-10 days to Kiev. Thank you store.
The description and color of the product is the same as the data provided on the site. A bottle of good quality, very dense, with a strap and a lock. I took a volume of 56 OML., Red. There is no smell, does not stink. Water holds well, does not leak, as will be further time will show. The store sent the goods very quickly, delivery about 3 weeks to Saratov, maybe a little more. In general, everyone is happy. The seller and I recommend it.
The bottle is just super! I will order more!)
Quality bottle. Looks decent.
I order not the first time (my little athlete loses) I really like it. Water does not spill. The parcel came quickly, packed reliably
Cool bottle, for the second time I order, the first ubatala and eventually forgot somewhere. But there is a jamb-it came with a crack! I will ask for a refund
Class! fast delivery, point of issue Pyaterochka, 10 days well packed, quality bottles
This is a super bottle, I recommend. Thank you
It came well packed, everything is whole, did not contact the store, did not fill water yet, a gift...
I took it for a gift, it looks normal
genial