Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product and very good service
Fits really well. Great product
Good case and very fast delivery!
Perfect as the description and very good quality
Goods for sale on 08.01.2024, may come on 18.12.2023!
On iPhone SE The 2020 is perfectly cheap
The order arrived in less than 3 weeks. The case fits perfectly, everything is ok!
It came to Kharkiv in 3 weeks. On the not young iPhone 7, everything fit perfectly.
2nd time buying this case, really nice in the hand. It can last for 1 year aprox. until color starts to fade away which is nice for this price.
Super
Two weeks before Kaliningrad. I liked this case very much. More or less protective. Simple and pleasant in the hands. The color is the one in the photo on the site. You can take!
hard case with some flexibility, really great 👍
2 times I order very fast delivery🚚In 3 weeks came
Super
Great case! Thank you
The case is as it appears in the description. The shipment was fast
Good Quality
I love these phone cases! They fit really well and they feel nice too. I’ve bought them a few times for myself and friends. The color wore off at the corners after about a year on my first one but I keep my phone in my pockets all day so that’s to be expected. The colors are accurate too!
Received in good condition
Fast delivery & good quality
12 days to Kaliningrad. The coolest case. I have already taken 7 different cases. And this one is the coolest. Take the second
Very suitable case, quite high quality, nice matte, slightly velvet cover.
Perfect. Precious color and super fast
The quality is expensive. The color is not red than expected. It is undeniable when wearing product RED.
Material used very pleasant to the touch