Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pure synthetics, inside the syndepon, very tight elastic, it is not clear who is happy with the purchase.
отличное качество! просто топ
The material is soft dense, the belt is soft, not adjustable, does not press, near the nose the light penetrates a little.
Soft, comfortable, not tight, very good shopping. Happy, the colors are beautiful.
The mask is good, I'm glad that it does not press, even the free cotton wool is slightly slightly))))
Excellent quality, big enough for complete eye coverage. The band is a good length (not too tight or loose). I have bought 4 pairs already, which one was sent as a gift.
Довольна
Good quality, size, and material.
I love them, I ask very often Thank you
Cool mask, soft, the color is chic. Does not press
Geen zijde maar kunsstof. Wel lekker dik materiaal dus daarom toch 3 sterren. Normaal geef ik één ster als beschrijving materiaal niet klopt.
Gorgeous! Am amazed!
Beautiful, pleasant. But passes the light, not full of bluffing
Masks are good, the light is blocking. On one rubber band is weak, it is necessary to sew. Overall good.
Delivered quickly. I'm happy! Pleasant to touch
'm very satisfied, thank you.
Not delivered
super satisfied with my purchase. it’s so so comfortable and it blocks out all the light. i never slept so well
The quality is excellent, the material is pleasant to the touch, it fits tightly to the eyes, the light does not pass, the elastic band is good. Excellent purchase, I recommend the goods and the store!
Very nice stuff. Great Sleep Mask
Very good quality, great, I love it!
Great soft mask
Super. Good. It is soft, looks well cooked, the elastic makes it very comfortable to pass the. n9che. You do your job very well. He arrived quickly in Chile. I recommend the store
Mask chic, came very quickly
Nice one. The light does not pass