Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description.
Great quality, comfortable and not demonstrate light.
nice, soft silk mask. good size of full coverage, but not too big
5 stars
Quick and ideal size, softness. Recommended
Perfect.
I really love these masks, they're soft and wide, which makes it cover the light very well when you sleep. I already have in 5 different colors. I recommend them 100% just like the store!
I really liked the mask! Natural Silk is felt, very gentle (there is something to compare with). The mask is comfortable, comfortable. I'm very happy. Recommend!
ok thanks
Comfortable mask, eyes under it do not prevail. I sleep with her on Hurray. Recommend!
They give Me dreams, I'm one of those I have trouble sleeping, softness gives me relaxation
I like these masks. Very suitable for rest
Comfortable, soft, silk sleep mask. The quality and color of the product is fully consistent with the description. Excellent store. Always in touch. Always ready to help. I definitely recommend it to everyone.
Very high quality, soft mask. Recommend!
Very nice night mask. Recommend
Light comfortable light does not miss to buy recommend to the store prosperity)
Top
Super!!!
Very soft and good size. Like in the picture.
many times buying it=great!
I order not for the first time, a good mask, does not shine through when it's light.
Very nice to face
хорошее качество
Красивые маски, но туговаты оказались. обхват грловы 56 см, прям давит на глаза
Заказ пришёл быстро. Маска объёмная. К телу приятная, прохладная. Купила к лету. В жаркие дни спим на веранде, солнце рано встаёт и светит в глаза. Надеюсь, маска придёт на помощь. Одела , слегка давит, но терпимо. Посплю в ней, дополню отзыв.