Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
20 дней доставка в Харьков на отделение новой почты, трек отслеживался...сумка классная, вместительная... рекомендуется!!!
The bag came to Saratov for 1.5 weeks the bag was satisfied!!!
Wonderful bags, most importantly very high quality. I bought 3 PCs at once. All the seams are precisely sewn, the description is fully consistent. Very grateful to the store! When my parcel was lost for 3 weeks, and I was worried that my children would stay without a gift for the new year, the seller agreed to return the money, not even looking at. that I opened a dispute. He himself is good and the goods are good. Im happy!!!
Delivery in the combined parcel in 10 days. The quality and material are very good, comfortable.
Already the second bag, with fast delivery to the "Pyaterochka" for 15 days. Exactly the same excellent quality as the previous time. With label and piece of material to fix (possible). Grandma uses during walks in the forest. A thick thermos biostal is inserted at 1.2L or a folding umbrella. Convenient to use. Thank you store! I recommend with pleasure!
Super, send fast and match the order. Very satisfied
The order was sent 19.10.21. Received in Novokuznetsk 08.11.21. Fully corresponds to the description. The quality for such a price is excellent. I did not communicate with the store.
The bag fully matches the photo, comfortable, roomy. Delivery just under a month at the point of issue.
I ordered 25.10.2021 years of two black and blue handbags, received on 5post-8. 11.2021 in the flax region. Bags of factory tailoring. they are cool. the store immediately sent the order. The seams are neat, odorless. the dimensions are 37 × 19 × 5 cm, measured them by empty.
Bought with a coupon, everything was sent. The quality is excellent, how long will not know. Latches are plastic.
Cool!
Comfortable bag, my son likes. A bottle of water, a phone, keys-moisture without problems. Looks stylish
Сумка понравилась, вместительная. Два больших кармана на замках с внутренними разделителями плюс внешний открытый карман закрывающийся ремешком и маленький кармашек на замке. Ремешки регулируются, фиксируются пластиковым карабином. Пришла немного мята, но после наполнения и носки материал разровнялся! Дефектов нет, качественный товар. Доставка в сборной посылке на почту, заказ 20.09, к получению 07.10. Покупал с купоном Алиэкспресс за 453 руб. У данного продавца покупаю второй раз. Рюкзак с первой покупки очень хорош, в эксплуатации 10 мес. нареканий нет. Рекомендую товар и продавца!
отличная сумка, пошита качественно, нитки не торчат. достаточно вместительная.
It came in 3 weeks. The material is dense. Thought thinner. It pleased. Sewn soundly. My container comes in easily, it also closes easily, while nothing bulges, it can be seen in the photo. It looks good, I like it. Fittings are plastic. If the dumbbells do not carry, I think will stand. In any case, you can replace it with metal, if necessary. For such a price I can safely recommend
All OK. Multiple reviews zrobiv Photo 3 2L butylkoy, and a thermal thermal. Yakust normal on, thread is not. Vise.
I liked, compact, useful thing, normal quality, 22 days in Lions.
Beautiful too. Plan to buy another. Material quality.
Definitely one of the best stores on the site! Very high quality products! I already ordered several times backpacks of different types. And always delight! Made professionally and reliably. Quality materials and accessories with branded logos. Just good! Thank you!
I'm happy with everyone. Tracked all the way. Got it at meest. Seller recommend.