Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bien
Corresponds to the description and photos. Works good!
I didn't. The prod asked to cancel the return, said the other. But I did not agree TC once I was deceived, nothing was sent out
See how it works, but it looks pretty good
Come quickly. Works no problem
I never received the item, nor did they refund my money!
Portable humidifier. Well, very small. It's been a month. Track was not always tracked. The battery was discharged-charged. On 5-7 presses turns on. The battery quickly turns off. The dispute did not occur because 200 R. It works once. Yes, and the lid should be untwisted, or it stops soaring. In short, money for the wind.
The product is equal to the image, I 've only tried it a couple of times and it works perfectly. It comes with a cable to charge, but you can use others you have at home. Shipping time was moderate. The mist is very light and pleasant, no uncomfortable drops fall. The only thing I would change is the shipping packaging, it would be better protected even though mine arrived well. Generally satisfied with my purchase.
Я приятно удивлена! Хотя доставка была очень долгой... Да и в связи с ситуацией в мире, думала не прийдёт... Но дождалась! И этот агрегат просто супер! Наверное не такой надёжный, но то что он делает! Это круто! Блаженство! Буду рекомендовать! Цена правда увеличилась... Кстати, трек не отслеживался долгое время!
I advise not to buy, bad store. The order never arrived. After opening dispute the seller says it doesn't make the return because I have to wait. The seller didn't want to return. Aliexpress if you accepted the dispute and gave me back the money.
The very good product I recommend lp bad the time of. Very long delivery but the product very good
Товар не работает без зарядки.
It’s not working it works ar first but now no
arrived within less than one month to sri lanka.have not tried yet.but the item looks cool...
Good store.
The goods came defective. Opened the dispute AliExpress returned the money. Shipping fast. It is a pity that I did not use it.
color of product is not matching with picture
no llego
I got the item after month an a half and it won’t work
It's arrived, but it doesn't work, and you charge it to the power button and it doesn't work.
no recibí el pedido pero me devolvieron el dinero sin problema
Everything is super, the goods fully correspond to the description, everything works, there are no defects!!!!!
не знаю, откуда столько положительных отзывов. шумит. на подоконнике лужа. сам сырой весь. так себе.
Excellent.
Works fine but went long