We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Спасибо большое всё соответствует описанию и цене.
The parcel came quickly. The belt itself is dense, the fabric is pleasant. In appearance, it fully corresponds to the description and photos of the store. The belt warms well, if it will fit tightly to the skin. The track is fully attached. Everything is fine!
Good product, fully corresponds to the description, I recommend the store
Got tourmaline heater in one package. According to the sensations in the middle but heats of course the occipital part can be turned over for the throat. Thank you to the store for the goods and AliExpress for the delivery and mail of Russia.
Instead of a scarf on the neck I will try.
The goods are received without damage. So far it is not very clear how it works. i will check and complement the review
good item good item good item good item good item good item
It's been a long time. I don't see tourmaline much.
Товар получила в двух экземплярах, спасибо
пришло довольно быстро,внешне соответствует,в деле не проверяла
Everything related to tourmaline is mine!! heats everything as I need
Маленький воротник , шириной 10 см.Внутри защиты 3 камешка.Не распарывала.На шее сидит удобно.
The shape, of course, to hold on to the neck is bad, not convenient. But the result is, heats well, without any ointments. I think on my knees, elbows fit better.
Thank you for the goods, arrival in Ukraine in 23 days. Checked the goods working, use as in the instruction, slightly moisten the neck and press well to the neck, after five minutes the light heat begins, and then heats well. I got 30 minutes.
Small. More like glasses for sleep. In work did not check
I delay one day after the date but arrived in very good condition
Quick and by January price not bad has a few metal points for the supposed rush benefit
Great product I do not regret my purchase Works really well Really relieves pain I recommend to 100%