Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TRAINING FIEND SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trainingfiend.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing, in Ukraine came in 2.5 weeks, you can take
i really enjoy it. nice store. thank u
Cool thing. It was expected that there would be vibration, but here only the current, however also cool
even better than i expected!
thank you! quality is good! I like it!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
The effect is like from electrostimulation if someone in the clinic did, when the contact is good then and the massage is not bad but sometimes it is not felt and then how to get the wall to No vibration and heating
is of the best deals I made recently. Thanks to the store!
пришло быстро, упаковано в пупырку и вспененный полиэтилен. Работает от двух батарей типоразмера ААА. Пришло рабочим. Мне нравится
will try it out today :) thanks for the shipment!
The device came in three weeks, packed well, can be seen in the photo. In the kit there are no batteries, inserted-works, different modes, all OK, thanks to the store!
Works). Delivery days 35. I took my wife, checked on all modes, everything is fine. Took on sale for $4,76, now it's worth more. I recommend definitely! 0,33 $ off the order returned to the card as a caschback,-to receive 5%-15% returns from each purchase on Ali and in dozens of other online stores-register on the site to receive a cache on QR code GL tccafc
Thanks for the goods. It's perfect!
To buy Heating Electric Neck Massager online on such a reasonable price is more of a miracle :-) thanks to the seller!
very good! Works perfekt. Used it for 3 weeks. My neck is smooth without pain. Battery lasts för ever. Love, love, love it!!
Neat and fast shipping. All we have to do is try.
Product works perfectly
matches the picture in full. i'm pleased
Hi, Following a pinched nerve in my neck because I suffer from chronic pain, I used the cervical massager. Quick delivery. And after two 15-minute sessions my nerves eased and I'm much better. I plan to buy a cushion for my lower back from the same massage. It works very well even when you are disabled. In addition, the instructions are in English but thanks to this store explanations and a little common sense it is within everyone's reach. You just need to think a little. I highly recommend this product. Very good device and good value for money. I highly recommend.
Cool thing, I did not vikoristoval. IDE without battery and box
Happy with my new
I guess the seller has kindly set the cheapest price for Heating Electric Neck Massager. And the quality is more than great!
as photo! fast shipping and super quality
the best part is free shipping, definitely. though the product itself is nice af as well
The store quickly sent the order. Packed well, the only one came without a box. Everything works. I recommend to buy.